Back Office Employee

We are looking for a Back Office Employee for NH Collection Eindhoven Centre. In this role you will be responsible for achieving and/or improving KPI’s and all other related issues for the hotel. In order to achieve these goals, you are in close contact with the the Front Office and other operational departments of the hotel, Central Services, Accenture and several other parties like finance and Onyx.

We are looking for a colleague who will signal and mention improvements in the operational and administrative processes.
Your main responsibilities will be:
- Analyzing and solving issues in DFM/DWP
- Follow up pending debtors (C clients and in DWP A and B clients);
- Check if commissions are loaded correctly in the system (for groups such as; Booking.com & M&E groups)
- Taking care of credit and cash discrepancies
- Manage chargebacks and no-show administration
- Provide input for exceptions for KPI calculations
- Assisting in Processing invoices and pre-payments
- Support and train the Front Office employees in Back Office related tasks.
You have strong financial skills and want to get to the bottom of tasks. You have a professional level of English in both written and verbal. Besides, knowledge of the Dutch language is required. You are Solutions-oriented, with an ability to effectively prioritize work in a fast-paced environment. You are not afraid to show and expand your analyzing skills. Your attitude is flexible, self-starting and pro-active. You are a strong communicator with both internal and external stakeholders. In this position you are working for NH Hotel Group; a professional and international hotel chain. We understand that people make the difference which is conveyed in our excellent working conditions:
Unique in the hospitality industry: a year-end bonus for every employee with a minimum of 50% of your monthly salary
NH University: excellent training & (international) development opportunities
Invite your friends and family for city trips in all of our NH Hotels worldwide ánd 30% discount on our restaurants and bars!
Excellent career opportunities: all employees of NH Hotel Group are given priority on internal vacancies worldwide!
We care for your health and therefore offer discounts on collective health insurance and financial services, a "bike plan" and discount at various gyms!